A specially developed database for the investigation of complaints from citizens ensures quick reporting and overview. The database stores the complainant's call and examines the possibility of there being a pattern to the complaints.
The database also enables the generation of standard reports. As a result, it is possible to respond quickly and provide the complainant with accurate documentation concerning the noise level at the exact time of the complaint together with information on the guilty airline. The complaints handling module makes it easy to store all complaints from neighbours and make statistics and reports.